Privacy Policy

Last Updated: July 18, 2025

This Privacy Policy explains how TokenWorks, Inc. (“TokenWorks,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website at https://www.idscanner.com or purchase our ID scanning equipment and related products (“Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our Services.

1. Information We Collect

Information You Provide Directly

When you use our Services, we collect information you voluntarily provide, including:

Account & Contact Information

  • Name and business name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Company information

Payment Information

  • Credit/debit card details (processed securely through our payment processors)
  • Payment method preferences
  • Purchase history and order details

Business Information

  • Tax ID/EIN
  • Industry type
  • Authorized purchaser information

Communications

  • Customer service inquiries
  • Product questions and support requests
  • Feedback and reviews

Information Collected Automatically

When you visit our website, we automatically collect:

Device & Browser Information

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Screen resolution

Usage Information

  • Pages visited and time spent
  • Referring website
  • Click patterns and navigation paths
  • Products viewed
  • Shopping cart contents

Location Information

  • Approximate location based on IP address
  • Time zone

Information from Third-Party Sources

We may receive information about you from:

  • Payment processors (transaction confirmations)
  • Shipping carriers (delivery confirmations)
  • Business verification services (for B2B accounts)
  • Marketing partners (with your consent)

2. How We Use Your Information

We use collected information to:

Provide Our Services

  • Process and fulfill orders
  • Send order confirmations and shipping notifications
  • Handle returns and refunds
  • Provide customer support
  • Manage your account

Improve Our Business

  • Analyze website usage and sales trends
  • Improve our products and website functionality
  • Personalize your shopping experience
  • Prevent fraud and enhance security
  • Conduct market research

Marketing & Communications

  • Send promotional emails (with your consent)
  • Display targeted advertisements
  • Share product updates and industry news
  • Notify you about special offers

Legal & Compliance

  • Comply with legal obligations
  • Enforce our terms and policies
  • Protect our rights and property
  • Respond to legal requests

3. Technologies We Use

Cookies and Tracking Technologies

We use various tracking technologies to collect information:

Essential Cookies

  • Shopping cart functionality
  • User authentication
  • Security features

Analytics Cookies

  • Google Analytics for website performance
  • Facebook Pixel for ad effectiveness
  • Conversion tracking

Marketing Cookies

  • Google Ads remarketing
  • Facebook Custom Audiences
  • Personalized advertising

Third-Party Scripts

  • Google Tag Manager (server-side and client-side)
  • Zoho Marketing automation
  • WooCommerce analytics

You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

Server-Side Tracking

We use server-side Google Tag Manager to:

  • Enhance data security
  • Improve page load speeds
  • Ensure accurate conversion tracking
  • Comply with privacy regulations

4. How We Share Information

We share your information only in these circumstances:

Service Providers

We share data with trusted third parties who assist our operations:

  • Payment Processing: Credit card processors for secure transactions
  • Shipping: Carriers for order delivery
  • Analytics: Google Analytics, Facebook Analytics
  • Marketing: Email service providers, advertising platforms
  • Customer Support: Zoho CRM for ticket management
  • Website Hosting: WordPress hosting providers

Business Transfers

If TokenWorks is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information when required by law, court order, or to:

  • Protect our rights and property
  • Prevent fraud or illegal activities
  • Ensure public safety

With Your Consent

We may share information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • SSL encryption for all data transmission
  • Secure payment processing (PCI compliant)
  • Regular security audits and updates
  • Limited employee access to personal data
  • Secure data storage with encryption at rest
  • Regular backups and disaster recovery procedures

While we use industry-standard security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

6. Data Retention

We retain your information for as long as necessary to:

  • Fulfill orders and provide customer service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Typical retention periods:

  • Order Information: 7 years for tax/accounting purposes
  • Account Information: Duration of active account plus 3 years
  • Marketing Data: Until you unsubscribe or request deletion
  • Website Analytics: 26 months
  • Customer Support: 3 years after resolution

7. Your Privacy Rights

You have the right to:

Access Your Information

Request a copy of the personal information we hold about you.

Update Your Information

Correct inaccurate or incomplete information in your account.

Delete Your Information

Request deletion of your personal data, subject to legal requirements.

Opt-Out of Marketing

Unsubscribe from marketing emails using the link in any promotional email or by contacting us.

Restrict Processing

Request that we limit how we use your information.

Data Portability

Receive your data in a structured, machine-readable format.

To exercise these rights, contact us at: privacy@tokenworks.com

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

  • What personal information we collect
  • How we use and share it
  • Categories of third parties we share with

Right to Delete

Request deletion of your personal information, with some exceptions.

Right to Opt-Out

We do not sell personal information, but you can opt-out of targeted advertising.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise CCPA rights, email: privacy@tokenworks.com or call 1-914-704-3100

9. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect information from children. If you believe we have collected information from a minor, please contact us immediately.

10. International Data Transfers

We operate in the United States and process information in accordance with U.S. law. If you access our Services from outside the U.S., your information will be transferred to and processed in the U.S.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. Review their privacy policies before providing information.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our Services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or our privacy practices:

Email: privacy@tokenworks.com
Phone: 1-914-704-3100
Mail:
TokenWorks, Inc.
Attn: Privacy Policy
1 Stone Place, Suite 303
Bronxville, NY 10708

Privacy Rights Requests: privacy@tokenworks.com

This Privacy Policy is effective as of July 18, 2025 and applies to all information collected by TokenWorks, Inc. through the idscanner.com website.